When you join Your Trust as a Senior Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people. Your role will be to provide a professional, efficient and high quality service to customers of Your Trust. This includes line managing the Customer Service Assistants, being a proactive member of the Centre Management Team, providing a high standard of customer care, managing cash collection and reconciliation, assisting in promotion of the services and ensuring up-to-date and accurate information is available for customers.
Responsibilities
* Line managing the Customer Service Assistants
* Being a proactive member of the Centre Management Team
* Providing a high standard of customer care
* Managing cash collection and reconciliation
* Assisting in promotion of the services
* Ensuring up-to-date and accurate information is available for customers
Qualifications
* GCSE Grade C / 4 or above in Maths and English or equivalent
* Supervisory or Team Leader experience in a reception or customer focussed environment
* Experience of working in a customer facing, target driven environment with a proven record of achieving results
* Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
* Knowledge of computerised leisure booking and management systems
* Flexibility and willingness to co-ordinate tasks to meet operational requirements
* Ability to set targets, motivate and inspire staff to achieve targets
* Excellent communication; both oral and written and excellent interpersonal skills
* Excellent time management skills
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