Customer Service Representative Opportunity, near Chester Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development? We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer. If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you. About the Role Position: Customer Service Representative Role: Permanent, Full time Location: Wrexham, hybrid working Salary: Up to £29,000 depending upon experience Benefits: 25 days holiday, pension, private medical, free parking What You'll Do: As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include: * Responding to customer queries via phone, email, and chat in a timely and professional manner. * Troubleshooting and resolving customer issues with efficiency and empathy. * Providing product information and guidance to help customers make the most of their products * Collaborating with team members and other departments to improve processes and customer satisfaction. * Documenting and tracking customer interactions and feedback to help them continually improve our service. What We're Looking For: * Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing. * Problem-Solving Abilities: You love tackling challenges and finding creative solutions. * Empathy: You understand customer needs and show genuine care in addressing their concerns. * Tech-Savvy: You are comfortable using various software and are quick to learn new systems. * Team Player: You work well with others and enjoy being part of a collaborative environment. * Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn! Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role