Job Title: Director of Leadership Excellence and Customer-Facing Skills
Location: Cambridge or MA, Morristown, NJ
About the Job
Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.
The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.
Our Team:
The Director of Leadership Excellence & Customer-Facing Skills reports to the Head of Field Learning and Development and manages a team that develops, and implements leadership development, customer-facing skills, and strategic account management solutions across General Medicines, Vaccines and Specialty Care. This position will work closely with Senior Field leadership, People & Culture, Field Learning and Development peers, and Global Commercial Training colleagues to understand the needs and gaps to be addressed to ensure that the customer-facing organization, both leaders and individual contributors, are equipped with the skills and competencies to drive the success of our business. Critical to this role is providing harmonized solutions, while considering necessary customization at the therapeutic and functional level; all in a compliant manner.
This position requires a strong background in leadership, customer facing skills, strategic account management, project management, adult learning, training, and strategic thinking. The selected candidate will be responsible for delivering solutions to address known behavioral and skill-based issues to drive performance and business results for both the leaders and members of customer-facing teams. The ideal candidate should also possess a strong bias towards enterprise leadership, needs-based design and development, proactivity, clear communication and tendency towards optimizing solutions, both in quality and efficiency.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
As a leadership team member of the Customer Facing Capabilities/Commercial Training organization, the Director of Leadership Excellence & Customer-Facing Skills will be accountable to:
1. Leading the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors.
2. Partnering with senior leadership to identify, prioritize and execute skill development for their respective customer-facing teams, aligned to the business’s strategic imperatives
3. Prioritizing training needs in order to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors.
4. Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively.
5. Partnering with the Field Learning and Development Leadership team to align skills to business needs.
6. Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement.
7. Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors’ curriculum.
8. Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer-facing leadership and individual contributors within the organization.
9. Assessing external environment to establish benchmarks and to understand and leverage innovative techniques and best practices in developing customer-facing leadership and individual contributors within and outside of Pharma/Biotech industries.
10. Performing other duties as assigned.
About You
Work Experience:
11. 10+ years of relevant experience in Biotechnology or Pharmaceuticals; Undergraduate degree, MBA preferred, including at least 3 years as a people leader.
12. Demonstrated success in leading national, home-office based training for a minimum of 3 years.
13. Experience leading with & without authority in a matrix environment including global partnerships.
14. Project management with proven delivery of outstanding results.
15. Experience in having deployed innovative learning solutions for large-scale audiences.
16. Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members.
Knowledge:
17. Strategic analysis and planning
18. Strategic Account Management
19. Project management
20. Impactful Communication (written and oral)
21. Supporting IT platforms for delivery and reinforcement
22. Leadership development topics
23. Customer-facing transversal skills
24. Adult-learning principles.
25. Learning strategy and instructional design, including training methodologies.
26. Performance-based development for key stakeholders and team.
Skills and Competencies:
27. Demonstrated ability to think strategically
28. Ability to work in a team environment with collaboration across multiple functional areas.
29. Strong project management skills
30. Ability to develop rapport and credibility with key stakeholders.
31. Strong facilitation skills and executive presence; ability to communicate to all levels of the organization.
32. Ability to leverage networks, to develop people, coach and give feedback, empower people.
33. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
34. Proven track record of strong execution and results.
35. High persistency and resilience.
36. Training experience strongly preferred including needs analysis, training design and development, understanding of adult learning principles and measuring training effectiveness
37. Demonstrated ability to motivate teams, foster collaborative environment, negotiate and influence in a matrix environment, exercise tact and diplomacy in stressful situations
38. Experience of leading a team, working with field sales force and driving talent development of a team
39. Ability to demonstrate appropriate interpersonal styles and techniques and is able to modify one’s behavior to gain acceptance of ideas or plans
40. Strong quantitative abilities and experience managing a budget
41. High persistency and resilience.
Additional Considerations:
42. Leadership: Leads by example and walks the talk; Role models the principles and behaviors of Play-To-Win and Thoughtful Risk Taking. Engages others through active and impactfulcommunication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
43. Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
44. Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies.
Why Choose Us?
45. Bring the miracles of science to life alongside a supportive, future-focused team.
46. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
47. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
48. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue, discover
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our and check out our Diversity Equity and Inclusion actions at !
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
The salary range for this position is:
$148,125.00 - $246,875.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .