Customer Services and Logistics Manager
North of Shrewsbury – Free Parking
Up to £35,000
Permanent
Monday – Friday, 8.30am – 4.30pm
My client is a well-established and growing organisation based north of Shrewsbury. Due to continued growth, they are looking to recruit a Customer Service & Logistics Manager to oversee the end-to-end coordination of customer orders, logistics and operational administration.
This is a hands-on management role where you will lead and support a small team while ensuring customer orders are processed accurately, technical requirements are clarified, and deliveries are coordinated efficiently across UK and international locations. The position will play a key role in ensuring customers receive a high level of service while maintaining efficient stock management and logistics planning across global depots.
Key Responsibilities
Customer Service & Order Management
* Act as the primary point of contact for customer enquiries and order-related queries
* Process customer orders received via email and telephone
* Prepare and issue quotations in collaboration with senior stakeholders
* Ensure all technical specifications and requirements are accurately clarified before orders are confirmed
* Manage orders through to invoicing while ensuring customers receive clear updates throughout
Logistics & Distribution
* Check stock availability across multiple international depot locations
* Allocate stock and coordinate efficient shipment planning
* Organise UK and international deliveries with transport partners
* Manage transport quotations, bookings and delivery schedules
* Oversee dispatch documentation and ensure accurate export paperwork where required
* Provide customers with accurate delivery updates and estimated arrival times
Administration, Finance & Systems
* Raise and process sales orders, purchase orders, invoices and credit notes
* Maintain accurate records and documentation across systems
* Support credit checks and general order administration
* Ensure documentation and processes remain compliant and well organised
Team Leadership
* Supervise and support an Administrator who assists with operational and administrative tasks
* Provide guidance and support to ensure smooth day-to-day operations
* Identify training and development opportunities
* Conduct regular performance discussions and 1:1 meetings
Skills & Experience
Essential
* Experience within customer service, logistics, order management or operations coordination
* Strong organisational skills and attention to detail
* Excellent communication and customer relationship skills
* Strong IT skills including Microsoft Office
Desirable
* Experience coordinating international logistics or export documentation, or possible knowledge of Incoterms
Personal Attributes
* Customer-focused with a proactive and solutions-driven mindset
* Highly organised with the ability to manage multiple priorities
* Comfortable working in a fast-paced SME environment
* Able to operate both strategically and operationally
* Enjoys working as part of a collaborative team
This is an excellent opportunity for an experienced professional to take ownership of a key operational function within a growing organisation, where they can make a real impact on customer service delivery and operational efficiency.
The application process:
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We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26891