Overview
What you’ll be doing
* Captures detailed customer technical requirements and translates them into detailed solution designs in accordance with design methodologies.
* Manages and provides recommendations on the technical direction and helps determine the optimum solution design for customers.
* Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects and considering the broad impact of solutions on the product roadmap.
* Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
* Manages customer solution design engagement and statement of work creation, including any third-party deliverables.
* Facilitates the development of strong customer relationships at the senior level through specialist service design expertise, and influences the customer's service strategy and operational decisions.
* Drives consistency in architecture and technical processes to reduce costs and increase productivity.
* Undertakes customer migration planning and implementation.
* Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
* Pursues the identification of potential risks and implements controls and mitigations, ensuring compliance with relevant industry and company policies.
* Ensures the delivery of thought leadership in complex bids and agrees on strategic approaches as part of customer solution design.
What we would like to see from you
* Maintain a professional persona and exhibit strong stakeholder management skills; especially when a project may prove challenging.
* Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
* Work closely and professionally with Pre-Sales, Project Management and Support colleagues.
* Understand post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.
* Develop trusted customer relationships and deliver outstanding customer experience.
* Have a strong foundation in Routing & Switching, ideally with a CCNP level qualification or equivalent experience.
* Experience in defining and creating low-level design documentation in line with customer requirements is an advantage.
* Identify and mitigate project risk at initial handover and during implementation.
* Candidates may require Security Clearance or be willing to work towards clearance to support projects.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
* With over 175 years of heritage, BT is the flagship business brand of BT Group. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
* As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
* We are a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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