As Security Manager, you will be managing the on-shift security team and maintaining the professional standards expected.
You will also lead incident management and serve as the single point of contact for out-of-hours management enquiries.
Additionally, you will organize, coordinate, review, and update all campus SOPs, Assignment Instructions, and Site ISO audits, working closely with Shift Supervisors to ensure relevance and effectiveness.
Key Responsibilities
* Review and update all SOPs to ensure they are current and fit for purpose.
* Manage security training programs.
* Handle welfare and disciplinary cases, including conducting investigations.
* Maintain Assignment Instructions (AIs) for the entire campus.
* Conduct monthly KPI meetings with Shift Supervisors and ensure compliance with KPI standards.
* Perform internal ISO audits to maintain compliance.
* Support the other Security Manager (Operations).
* Oversee Health & Safety management throughout the campus.
* Monitor incident report completion, ensuring quality and timeliness.
Professional and Personal Competencies/Qualifications
* Excellent written and oral communication skills.
* Ability to effectively communicate with senior client personnel in challenging environments.
* Ability to work well under pressure.
* Strong organizational skills to coordinate multiple requests and prioritize tasks.
* Proactive and responsive, with ownership of tasks from start to finish.
* Proficient in Microsoft Office applications.
* Willingness to assist team members.
* Experience in a similar security management role.
* Ideally educated to ‘A’ level standard.
The Company
ISS is a global leader in workplace and facility management, connecting people and places to improve the world of work. We understand every aspect of the user experience, working closely with customers daily.
Through innovative solutions, high standards, and dedicated people, we help our customers achieve their goals—whether in hospitals, businesses, or airports. ISS is committed to responsible business practices and values diversity and inclusion.
We offer a challenging and rewarding career in an organization that values development, growth, and making a difference. ISS is proud to be an inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.
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