Mobile Response Officer – Birmingham – Weekends Only
Shift pattern: Saturday & Sunday day shifts (0600‑1800) – Bank Holidays (0600‑1800)
Location: Cradley Heath
Salary: £13.50 per hour
Start date: ASAP
Key Purpose of the Job
To provide mobile patrol response services to various Kings Security sites, responding to alarm activations, undertaking locks/unlocks, mobile patrols and Void Property Inspections, and providing support and back‑up at various assignments in accordance with the Assignment Instructions.
Key Job Responsibilities
* Hold a valid and up‑to‑date driving licence.
* Use a company vehicle to provide mobile response for various Kings sites within a designated area, including Alarm Response, Lock & Unlock tasks, Mobile Patrols, and Void Property Inspections.
* Respond promptly to alarm activations, emergencies and support static guards on site.
* Liaise with customers regarding security or other assignment‑related issues.
* Remain flexible and adapt to changing scenarios while ensuring problems are resolved to customer satisfaction.
* Complete all relevant documentation clearly and legibly during each duty tour.
* Report any security matters to the Kings Control Room and, if required, escalate to management.
* Ensure the quality of service matches customer requirements and company standards.
* Handle problems raised by customers and inform the Kings Control Room.
* Maintain a high standard of personal appearance.
* Identify personal training needs and inform line management.
* Undertake welfare inspections on static sites when required.
* Patrol customer premises to act as a visual deterrent, reporting any suspicious activity.
* Implement and comply with organisational information security policies.
* Protect assets from unauthorised access, disclosure, modification, destruction, or interference.
* Implement security processes or activities as requested by management.
* Report security events or potential risks to the Kings Control Room.
Essential Requirements
* Attend the Company’s Induction Training Course, including obtaining the SIA Licence.
* Good verbal and written communication skills.
* Ability to write clear and concise reports.
* Remain courteous, vigilant and alert throughout a 12‑hour shift.
* Work calmly and professionally under pressure.
* Work well as part of a team.
* Computer literate and confident using technological equipment.
* Full UK driving licence.
Desirable Requirements
* Clean driving licence preferred but not essential.
* Knowledge of security operations preferred but not essential as full training is provided.
Benefits
* Pension
* Healthcare Cash Plan
* Life Assurance
* Employee Recognition Scheme
* Employee Discount Platform
* Paid uniform
* Wagestream – instant access to wages through a financial wellbeing tool.
When Kings carry out the recruitment process, we shall recruit as an equal opportunities employer.
Job Type
Permanent, Part‑time
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