Description To pursue settlement of a case load of pre-litigation credit hires file in accordance with agreed cycle times and spend targets, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and Third Party Solicitors and liaise with Insurers where necessary. This role will suit not only experienced Paralegals, but individuals who have experience in the Credit Hire sphere, to include in Insurance Companies. Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. Keoghs Northern Ireland has grown year on year since inception in the local market in 2019 and now has over 60 staff solely dedicated to defendant insurance litigation strong and well-respected reputation of our experienced team has been recognised in the Legal 500 and Chambers Directories. We work in partnership with our insurance clients and their policyholders, providing a supportive team focused approach, resulting in excellent is a great team ethos within our Northern Ireland office, where we encourage personal development and wellbeing. We offer hybrid working and a relaxed dress code, and we pride ourselves on our agile working team is friendly and supportive, and there are opportunities to become part of our social committee, participate in charity events and to get involved in client development initiatives. We have ambitious growth plans for our have a clear Career Progression Pathway, and each team member engages in a Continuing Conversation with our Leadership Team to ensure we support you in developing your talent with internal promotions to Trainee Solicitor, Associate, Team Lead and Partner, as we celebrate and reward our successes. We are fully committed to recognising contribution and rewarding high performance, making Keoghs a great place to develop your career. The cases you will work on will be varied and exciting, with opportunities to develop into specialisms of particular interest to you, as we play to the strengths of each team member. Key Responsibilities Reviewing pre proceedings files, noting and abiding by Client Guidelines. Formulating, implementing and updating strategies as necessary. Delivering market leading indemnity spend and strong results for clients. Robust negotiations with Credit Hire Organisations and Third party Solicitors. Using current legal doctrine and case law strategies to expedite settlement. Assisting Fee Earners on litigated matters. Where appropriate building strong working relationships with insurer clients. Proactive handling of cases to avoid complaints or other issues. Ensuring tasks are carried out as per Schedule in Case Management System. Ensuring files are kept within ISO 9001 guidelines. To ensure compliance with the LSNI Regulations. Working Hours 35 hours per week Standard working hours are Monday Friday 9.00 am 5.00 pm with 1 unpaid hour for lunch. Hybrid and flexible working is available. Skills, Knowledge & Expertise Some experience of handling Pre-litigated claims is essential. Specific experience of handling Pre-Litigated Credit Hire Claims is highly desirable. Educated to A Level standard or equivalent, with a degree being desirable. Ability to use own initiative. Ability to plan and prioritise workloads, keep to deadlines and work under pressure. Excellent listening and verbal communication skills Excellent analytical skills and attention to detail. Good telephone negotiation skills. Ability to follow work processes and keep to Strategy. Ability to recognise when sensitivity and tact are required. Ability to make decisions and remain calm under pressure. Ability to effectively work within a team. Confidence to take initiative to innovate and adapt to changing situations. Confidence to seek advice and guidance when dealing with new tasks. Good IT skills including Word, Outlook, and experience of a Case Management System preferred. Required Soft Skills Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues Planning & Organisation ability to structure, manage and prioritise workload accordingly Adaptability ability to adapt to different situations and tasks, whilst maintaining quality and service Job Benefits 25 days holiday per increases with level of to buy & sell 3 days Family Cover Private Medical Insurance Health Care Cash Plan Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance Pension Cycle to Work Scheme Tech Scheme* Season Ticket Loan* Car Parking Scheme* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation About Keoghs Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector. With more than 50 years experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, weve transformed the claims handling process for low-value personal injury claims; weve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.