Position: Cleaning Service Support Manager
Location: Oxford
Hours: Monday to Friday, 37.5 hours
Working patterns: Flexible to the Client's needs
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Here at Mitie we are looking for a Cleaning Service Support Manager to build relationships and rapport with contract clients at the John Radcliffe Hospital.
Main duties:
* Complete audit inspections for the site,
* Review performance of delivery against the Service Level Agreement and Cleaning Specification,
* Manage and implement employee wages, rota's, performance meetings and schedules,
* Deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks,
* Liaising with Stakeholders and Clients with clear communication,
* Managing budget control, ordering materials for the Hospital and booking training sessions for the team,
What we are looking for:
* Background in Cleaning / Healthcare settings
* Experience in managing and ensuring excellent service delivery to various client contracts
* Excellent management skills including strong organisation and time management abilities
* A driven, motivated and problem solving manner
* Great customer service skills to liaise with clients effectively
* Previous management experience in managing soft services/cleaning within a Hospital or Healthcare environment of facilities management
* Excellent customer service with good communication skills and a good understanding of written and verbal English
* IT literacy in Microsoft packages but especially Microsoft Office
* A Health and Safety IOSH qualification is also desirable