Position
Enquiry Management Officer (Ref: BU03971) – Salary: £30,865 – £37,174 p.a. (Grade 6). The role is a 2‑year full‑time post within the UK Recruitment Marketing team at Bangor University.
Responsibilities
* Manage UK Recruitment’s enquiry management service, ensuring prospective students, applicants and other stakeholders receive professional, consistent and timely responses.
* Establish, develop and maintain enquiry protocols and processes; manage reporting; play a key role in service monitoring and improvement.
* Work with colleagues to produce content for knowledge bases and call scripts to build relationships with stakeholders throughout the student recruitment journey.
Qualifications
* Education to A level or NVQ level 4 (or equivalent) in a relevant subject area, or equivalent experience.
* Confident bilingual communicator with excellent copywriting, proofreading and editing skills.
* Experience working in a customer‑service environment and producing marketing content.
Contract & Working Arrangements
The contract is for an initial 2 years, and may be extended. The role is located on campus at Bangor, with an option to work remotely (while remaining in the UK) under the Dynamic Working framework. Part‑time or job share arrangements may also be considered.
Closing Date
30th April 2026
Equal Opportunities Statement
Committed To Equal Opportunities
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