Resident Services Associate - Monday to Friday - £26,400+
📍 High Wycombe
🏢 Build-to-Rent Residential Scheme
⏰ Full-time | Permanent
Are you someone who loves helping people, thrives in a customer-facing environment, and enjoys being the friendly face everyone remembers? If you've worked in hospitality, retail, leisure, front-of-house or customer service, this could be a brilliant next step for you.
We're recruiting a Resident Services Associate to join a modern, professionally-managed Build-to-Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.
What you'll be doing
You'll be based on site, acting as the go-to person for residents and visitors alike. Your day will be varied, social and hands-on, including:
Welcoming residents and guests with a warm, professional approach
Being the first point of contact for questions, requests and day-to-day support
Helping to create a positive, community-focused living experience
Supporting resident move-ins, move-outs and general enquiries
Liaising with maintenance and on-site teams to ensure issues are resolved smoothly
Keeping shared spaces looking inviting, organised and well-presented
Occasionally assisting with resident events or community initiatives
If you're used to looking after guests, customers or members of the public - you'll feel right at home.
About the environment
You'll be working in a purpose-built rental development designed for long-term living, with high-quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience, much like a hotel - but with residents instead of guests.
Who we're looking for
This role is ideal if you are:
Friendly, approachable and naturally helpful
Confident speaking to people face-to-face and over the phone
Organised and able to juggle a few tasks at once
Proud of delivering great customer service
Comfortable using basic systems, emails and apps (training provided)
✨ No property or Build-to-Rent experience needed - attitude, reliability and people skills matter far more than your CV.
Why apply?
A great entry point into the growing Build-to-Rent sector
A stable, site-based role with real interaction and purpose
Supportive training and the chance to build a long-term career
Perfect for candidates looking to move out of shift-heavy hospitality roles while still working with people