Main duties of the job
Strive for continuous improvements in the delivery of high-quality patient focused care.
Participate within the team including the delegation of work on a day-to-day basis for junior staff.
Plan and manage skill mix to reflect the workload and meet the needs of the patients, including using the e-rostering system effectively.
Act as clinical expert providing specialist knowledge and advice to both nurses and medical staff working in the clinic.
Be the named clinical expert responsible on shift for the continuing care of patients in clinic.
Organise own workload and support staff to time manage and prioritise.
About us
Sussex Community Dermatology Service (SCDS) is a busy community dermatology service stretching across Coastal West Sussex, Surrey, Horsham, Mid Sussex and West Kent. The clinical team consists of Consultant Dermatologists, GPwSIs as well as registered trained nurses and health care assistants. The service aims to see and treat patients during their initial appointment in order to avoid the patient having numerous follow-up appointments. The clinical services available to the patients within our service include day surgery, minor operations, patch testing, photodynamic therapy, phototherapy and private clinics.
Job responsibilities
Organise own workload and support staff to time manage and prioritise.
Have appropriate clinical and professional insight to acknowledge own clinical boundaries, and limitations.
Responsible for working within the Nursing and Midwifery Council codes of practice.
Participate in the development and delivery of a philosophy of care which involves/respects the rights of patients, carers and staff.
Lead by example, motivate and empower others.
Relate to all staff and patients in a confident manner, demonstrating good listening skills and work effectively as part of a team.
Create, maintain and enhance effective working relationships and collaborative working within the department and across professional boundaries with the Company.
Recognise areas of conflict and assist in the management of this to promote a healthy working environment.
In the absence of the Nurse Manager, take responsibility for maintaining staff records e.g. sickness, annual leave, taking appropriate action when necessary.
Assist in the orientation/ induction of new staff and medical staff.
Effectively and professionally deal with emergency situations.
Assist with the patient advice line offering expert telephone advice following clinical procedures, i.e. wound care advice post-surgery or laser therapy.
Ensure that nursing practices comply with company policies and procedures and are maintained at the highest standard.
Within the frame of clinical governance assist the Nurse Manager to be proactive in responding to and investigating complaints, clinical and non-clinical incidents to ensure robust systems are in place for informing and improving evidence-based practice.
Respond to patient, relatives and carers concerns as they arise, and act as required.
Assist in maintaining a safe clinical environment through participation in risk management processes, through audit, risk assessment, managing, reporting and investigating incidents.
Participate in supporting individual performance review processes.
Foster good relationships to achieve and maintain high morale for both staff and patients.
Provide feedback to the Nurse Manager on individual staff progression or identify any concerns and document.
Demonstrate achievement in practice of competency and standards through professional development and identify ongoing education needs in accordance with the annual review, thereby creating a personal development plan.
To attend staff meetings as requested by the Nurse Manager, Clinical Director or the SCDS Service Manager.
Travel to community clinics across Surrey as required.
Person Specification
Qualifications
* First level Registered Nurse with current NMC
Experience
* Comprehensive knowledge of outpatient processes and procedures
* Experience in wound care
* Excellent customer service skills and the ability to communicate in a sensitive, sympathetic manner with tact and understanding of patients needs
* Experience of using email and MS Office
* Ability to work under pressure
* Excellent communication skills, both written and spoken including listening skills
* Flexible and positive attitude towards role
* Ability to organise and prioritise own workload
* Ability to work proactively within a team
* Ability to work independently or as part of a team
* Full, clean driving licence and use of own car
* Experience of general nursing
* Knowledge and understanding of the Care Quality Commission (CQC) and national care standards
* Knowledge of Clinical Governance
* Experience of current clinical software systems such as SystemOne, Emis Web or Choose and Book
* Previous experience and interest in dermatology
* Experience of using electronic patient records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£38,682 to £47,810 a year pro rata for 34 hours (FTE 37.5 hours)
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