Part time Office Administrator (Accounts & Customer Support)
28 hours per week (this will include 2 full weekends per month)
Near to Castle Donington / East Midlands Airport (free parking on-site)
c. 22,000 (Full time equivalent would be 28/29k)
Our client is an established family business with some impressive plans for expansion.
They have 3 sites throughout the UK and these sites are coordinated and looked after from the Head Office.
Due to continuing expansion, we are looking for a friendly, enthusiastic individual to join the small office team.
The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous.
Behind the scenes, customers accounts are maintained via Sage and Excel.
Accurate record keeping is vital for the smooth running of day-to-day operations. A basic working knowledge of Word and Excel are essential, and experience of Sage would be an advantage.
No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet.
You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential.
The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required.
Responsibilities
* Maintaining internal databases and customer records ensuring that they are accurate and up to date
* Provide accounts administration, including invoice processing, financial data entry, checking data and record reconciliation using Sage 50 and Excel. Attend to detail is a must to ensure accurate matching.
* Handle customer enquiries and resolve issues via email, telephone, and face-to-face interactions
* Maintain accurate customer and internal records, including organising and filing documentation
* Take and record utility meter readings accurately
* Assisting on-site face to face with customers
* Provide support and assistance to customers in the on-site shop
The ideal candidate will possess
* Energy & enthusiasm
* Strong ability to multi-task
* Confident working with numbers and financial data
* Good standard of written and verbal English
* First class administration skills
* Excellent attention to detail
* Great customer service skills
* A friendly, professional attitude
* Physical fit and able as position is not solely desk based.
This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more.
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