Hetherley is a UK-based hotel investment and asset management company focused on unlocking long-term value across the hospitality sector. With a growing portfolio of both branded and independent hotels, we are building a next-generation hotel management platform to serve both our owned/invested assets and third-party owners.
Role Overview
Hetherley is seeking an experienced and commercially-minded Head of Operations to oversee the performance of our managed hotel portfolio. This is a hands-on leadership role suited to someone with deep operational expertise, strong financial control skills and a desire to work more closely within hotel ownership and investment.
You will:
* Support hotel GMs in delivering on budgets, business plans, and guest satisfaction
* Drive commercial and operational performance across the portfolio
* Oversee financial controls and reporting at each property
* Help grow Hetherley’s hotel management platform by securing new third-party contracts
This role is ideal for a senior operator looking to take a step toward the investment and ownership side of hospitality.
What You’ll Do
Operational & Commercial Delivery
* Lead operational performance across Hetherley-managed hotels (branded and independent)
* Support General Managers in achieving revenue, profit, and guest experience targets
* Implement and optimise commercial strategies: sales, revenue, marketing, and distribution
* Act as a key support partner and escalation point for hotel leadership teams
* Ensure strong financial governance across properties: budgeting, forecasting, cash handling, payroll, and procurement
* Oversee monthly P&L reviews, capital planning, and cost control initiatives
* Collaborate with finance teams to drive accurate reporting and improve margins
* Contribute to board-level financial updates and investment reviews
Strategic Growth & Development
* Align hotel operations with Hetherley’s investment and asset management goals
* Assist with rebranding, repositioning, or transitioning assets where needed
* Support business planning for new acquisitions and developments
Platform Expansion
* Play a key role in growing Hetherley’s third-party hotel management platform
* Identify and convert new hotel management opportunities across the UK
* Represent Hetherley with other hotel owners, investors, brands and other stakeholders
What We’re Looking For
Experience
* 10+ years in hotel operations, including as a Cluster GM, Regional Ops Director, or equivalent senior role
* Demonstrated success with both branded hotel systems (e.g., Hilton, Marriott, IHG) and independent operations
* Strong financial acumen with hands-on experience managing hotel budgets, cost controls, and accounting standards
* Familiarity with owner, bank and investor relations is highly desirable
Mindset
* Entrepreneurial and driven, with a desire to help drive further expansion
* Commercially savvy and able to operate strategically and tactically
* Strong communicator who earns trust from GMs, owners, and partners
Education
* Degree-level education in hospitality, business, or finance is desirable but not essential
* Proven leadership and financial control experience will take precedence
Other Requirements
* UK-based with flexibility to travel regularly across the portfolio
* Proficient in hotel tech systems (PMS, POS, accounting, reporting)
Why Join Hetherley?
* Step closer to hotel investment and ownership
* Influence the future of a growing UK hotel management platform
* Share in the benefits of building a successful business
* Work directly with experienced investors and operators
* Competitive salary + performance-linked bonus
Ready to lead hotel operations at the ownership level?
Apply now or message us directly at recruitment@hetherley.com for a confidential conversation.
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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