Operations Manager (Wellbeing)
Leeds Gym | CQOO | Permanent | Full Time
Up to £37,500 per annum, depending on experience
40 Hours a week
We currently have an opportunity with an Operations Manager (Wellbeing) to join the team at our Leeds Gym. Start your journey with us whilst we’ll support you to be your best.
As an Operations Manager (Wellbeing), you’ll contribute to our purpose to build a healthier nation by ensuring the Wellbeing Centre is fully operational and functional on a day-to-day basis in order to meet quality, health and safety and commercial objectives.
This role has overall responsibility for maintaining, to an optimal standard, all aspects of the customers environment, including equipment, that enables the delivery of an exceptional customer experience. You’ll also be responsible for continual improvement of site standards to ensure an efficiently running, safe and clean environment.
Responsibilities
* Responsible for all aspects of the centre's daily running, including overall responsibility for H&S.
* Accident and Incident Investigation – working with Regional Health and Safety Coordinator.
* Work closely with Multi-site Customer Experience Manager to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources.
* Ensure compliance with regulatory standards, quality policies, monthly reporting and DATIX/Radar entries.
* Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc).
* Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience.
Qualifications and Experience
* Experience of operations within a commercial, customer service led environment.
* Experience of managing a facility, including sound understanding of H&S requirements and standards.
* Proven management experience, with evidence of managing performance, improving potential, and effectively leading teams.
* IOSH Managing Safely, IOSH Risk Assessor module or risk assessor training through a recognised qualification.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare – at Nuffield Health, we’ll take care of what’s important to you.
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