Role A Contract Administrator works closely with the Contracts Manager to ensure that the Maintenance contracts are administered in a good and orderly fashion, ensuring that Ascom are able to deliver our obligations towards our customers. Key Accountabilities Assure that Maintenance contracts are kept current Support with the Invoice of service contracts Contract information is available where needed. Administrate Maintenance contracts according to Standard Operating Procedures (SOP) Ensure new contracts and renewals are processed and cancellations are registered Update installed base for Maintenance contract customers according to SOP Ensure that the Customer Support organisation is aware of our obligations Planning of planned maintenance towards despatch function Assist in planning the correct capacity Support Sales with quotes for new Maintenance contracts or extension to existing ones Handle and /or Escalate customer issues with contracts and invoices Reports to: Customer Care Manager Required Skills And Knowledge Documented knowledge of relevant ERP systems Good communication skills in writing both English Required Experience And Education Strong administrative skills with a minimum 3 years work experience in similar positions Experienced Microsoft Office tools Strong attention to detail