Overview
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Invoice Finance (CBIF) team where you will work alongside our Client Managers to delivering innovative funding solutions and outstanding customer service to our clients in the Commercial Portfolio (funds in use up to £3M). Working as part of the Client Services our ideal new team member will have previous experience in customer facing roles, ideally within the invoice finance world and will possess excellent communication, prioritisation and administrative skills.
Responsibilities
* Provide on-hand support for client managers with effective handling of client queries, requests, internal administrative tasks and reporting requirements.
* Ensure an excellent standard of service is provided at all times.
* Accurately process client payment requests on the day of receipt and ensure that any overpayments are in accordance with an approved authority.
* Process any changes to clients terms and conditions and ensure they are accurately documented on the client file.
* Process relevant fees, reports and documentation in relation to client terminations.
* Review IDeal dashboard and liaise with clients on any reconciliation variances.
* Assist with the new business/onboarding process, especially with system set up and client training.
* You have relevant experience in a client facing role, ideally within the Invoice Finance industry.
* You're an excellent communicator both verbally and written.
* You build effective working relationships with both colleagues and clients.
* You're detail orientated and highly organised - able to effectively prioritise your own workload.
* You love working in a team, but can handle individual tasks.
* IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: Have obtained or are working towards an ABFA qualification to Foundation level.
Qualifications
* Relevant experience in a client facing role, ideally within the Invoice Finance industry.
* Excellent verbal and written communication skills.
* Strong relationship-building with colleagues and clients.
* Detail oriented and highly organised with the ability to prioritise workload.
* Team player with the ability to manage individual tasks.
* ABFA qualification to Foundation level (not essential but desirable).
About Us
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us or request a call back. Close Brothers supports employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. Close Brothers Group
#J-18808-Ljbffr