Join to apply for the IT Service Desk Analyst x 2 roles role at British Transport Police
Job Introduction
Salary: Up to £41,920.59: - £35,754.47 basic salary per annum with yearly increments based on performance plus a non-contractual/non pensionable Skills for the Information Age supplement of up to £1,552.51 (amount awarded either 0%.50% or 100% based on validation of self-assessment plus £4,613.61 London Allowance).
Contract Type: Permanent
Location: Buckingham Palace Road London SW1W 9TJ
Type of Working Arrangement: The role will be office and shift based. Monday to Friday shift pattern and one Saturday in every five weeks.
Hours: 37 hours per week
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.
The Opportunity
Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for 2 IT Service Desk Analysts. As an IT Service Desk Analyst, you will be the point of communication between the service provider and all its users to capture demand for incident resolution and service requests and act as a single point of contact and communication source to provide end user support to aid resolution of queries and escalate as appropriate
Main Responsibilities
* Supporting customers on a wide selection of systems, networks and technologies.
* Responsible for providing first time fix services to end users and for liaising with a range of technical teams to deliver solutions for complex technical issues.
* Responsible for the administration of ticketing within the ITSM tool.
* This role also holds responsibility for testing as required.
Essential Skills
* Knowledge of ITIL.
* Good understanding of Microsoft technologies.
* Good understanding of software applications.
* Understanding of hardware repair Knowledge of and understanding of data protection and security of data.
Desirable Skills
* Working towards an IT accreditation in a relevant ICT discipline
* Experience of supporting Android and IOS devices.
* Imaging of desktop machines.
* Active Directory use and administration Microsoft Exchange/Office 365. Administration Working with VOIP telephone systems.
* General understanding of LAN, WAN, DHCP, DNS.
* Knowledge of patch panels/switches.
What We Offer
* 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
* Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
* Bespoke benefits platform and Blue Light Card access.
* Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
* Interest-free annual rail season ticket loan after 6 months.
* Access to the Transport Benevolent Fund for health, welfare, and financial support.
* Development opportunities, including fully funded apprenticeships.
* Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary.
Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure.
Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.
References: We'll ask for references to cover the past 5 years.
Inclusion & Diversity
At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse.
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