The post holder is one of a team responsible for effectively managing the smooth coordination of the outpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring Outpatient, Diagnostic and post‑operative waiting times are met at both in a consistent and timely manner.
Responsibilities
* Keep an accurate record of all consultants, clinicians and nurses leave requests and detailed accounts of reasons for clinic cancellations.
* Ensure that any clinic changes are completed and approved via clinic maintenance pro formas for any changes to clinic templates on the EPR system.
* This role requires a high level of concentration to be maintained, precise, analytical, accurate detailed work, and regular emotional effort when initiating and responding to patients on the telephone and via NetCall, including ensuring outpatient referrals are added onto EPR in a timely manner, according to agreed standards, per the Trust's Elective Access Policy and Data Quality.
* Book appointments on EPR as per Trust procedures in line with the Trust's Elective Access Policy and ensure all referrals are clinically triaged within 48 hours.
* Ensure that patients on ERS (Electronic Referral System) are given appointment dates in accordance with clinical priority and length of wait, and that patients on the ASI list are managed accordingly.
* Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
* Ensure that the patients' 18‑week RTT pathway is correct on EPR before undertaking any changes.
* Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18‑week breaches, and where possible prevent these with the support of the Elective Access Team Leader.
* Be responsible for managing the designated patient tracking list (PTL) and attend weekly PTL meetings with the management teams.
* Ensure all clinician annual leave and changes in outpatient sessions are accurately recorded on the electronic patient record (EPR) and that the affected outpatient sessions are proactively maintained such that maximum waiting times are met and capacity is fully utilised; liaise closely with clinicians, managers, nursing and administrative staff.
* Take a lead to resolve clinic cancellation issues by communicating with colleagues and arranging cover or alternative clinics where required.
* The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes.
* The postholder will have access to vulnerable people in the course of their normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions is required.
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