Overview
IT Technician
Knowsley/St Helens (On-site)
16 - 23.68 per hour (Inside IR35)
1 month+ (Extensions likely)
An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department.
Responsibilities
* Provide 1st and 2nd line support, responding to hardware, software, and network queries.
* Deliver exceptional customer service, ensuring users feel supported and valued.
* Take ownership of issues, escalating when necessary and keeping users informed throughout.
* Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency.
* Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments.
* Maintain high standards of professionalism, accuracy, and organisation.
* Work collaboratively with colleagues to ensure SLAs and service targets are met.
* Contribute to continuous improvement by helping develop robust support processes.
* Maintain awareness of information security practices and respond to risks appropriately.
Skills & Qualifications
* Recent experience in an IT support or customer service environment
* Great communication, listening and customer service skills
* Active Directory, SCCM. Windows upgrades etc
* Strong troubleshooting and diagnostic abilities
* DBS (valid or had one previously)
* Desirable: Experience working in an education (HE/FE) environment
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