Quality Assurance and Compliance Specialist
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This role is responsible for ensuring the successful management of all UK audits, maintaining full compliance with BRCGS standards and customer requirements.
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The Quality Assurance and Compliance Specialist supports the delivery of high food safety, quality, and compliance standards by working closely with the Sales team, Food Safety & Quality Systems team, and customers.
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Main Responsibilities:
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1. Serve as the initial contact for all UK Food Safety and customer standard audits.
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2. Conduct audit standard gap analysis, audit preparation and corrective/preventative actions ensuring all non-conformances are addressed.
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3. Oversee the UK quality management system, ensuring compliance with BRCGS and Customer Agent & Broker Standards.
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4. Conduct annual mock recall and traceability exercises and complete regulatory questionnaires.
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5. Act as the main contact for policies and procedures, ensuring site compliance and addressing any issues or derogations.
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6. Accreditation and quality alerts.
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7. Attend customer webinars, meetings, and provide updates to internal teams.
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8. Approve quality assurance documents.
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9. Conduct benchmarking and consistency panels, both internally and externally.
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10. Lead complaint handling, root cause investigations, and reporting.
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11. Trend complaints data, identify potential issues, and liaise with customers for resolution.
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12. Track and report complaint performance to key customers.
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13. Plan and coordinate customer visits, including travel and agendas.
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14. Support the sales team with store visits, sample collection and in-person product cuttings/analysis with customers.
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15. Organize and chair HACCP reviews, and senior management FSQS meetings.
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16. Coordinate customer training sessions as needed.
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17. Attend warehouse and customer meetings and support annual stock checks.
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18. Perform other assigned duties.
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19. Follow Health and Safety rules and regulations.
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20. Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
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21. Comply with all Company policies and procedures.
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