Job Title: Multi Brand Specialist (Selfridges/Birmingham Area) Responsible to: Head of Retail UK & Ireland Department: UK Retail Main Purpose of Job The Regional Multi Brand Specialist will work across all brands which include Murad, Living Proof & Kate Somerville to achieve your business objectives. You will promote, demonstrate, and communicate to customers the HUB BRANDS in retail outlets within your designated Region, as communicated by your Line Manager. You will show passion for providing exceptional service and demonstrate excellent product and brand knowledge whilst being self-motivated and able to work as a team player, you will be a role model in delivering a multi brand customer journey. You will deliver exceptional service led customer consultations to maximise sales opportunities. The Regional Multi Brand Specialist will also plan and execute in store trainings and events as directed by line manager and training department for HUB Brands. Whilst highlighting stock challenges to your Line Manager and ensure a full sku profile is always available across all brands in your designated accounts. Main Responsibilities Regional & Store Multi Brand Specialist • Achieving sales targets whilst developing and embedding a premium customer service and build customer loyalty • Increase counter/Account productivity to meet a min AUS 2.0 & AVS £75 • Have a desire to learn fundamental product knowledge across all brands including (features, benefits, usage) and application techniques to provide the best results for the customer, convey passion and master brand story telling. • Traffic stop and share our Multi brand ikons • Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/display, ensure merchandising is to planogram and completing a stock audit for full stock availability and reporting out of stocks with your line manager • Submit Daily and weekly reports to your Line Manager • Develop positive relationships with department store floor managers and head office • Maintain a strong knowledge of skincare/haircare and beauty trends • Bring new ideas to the business to maximise sales and hit targets • Arrange store activity and dual sites (as agreed with line manager) where possible to drive sales and footfall • Prepare and execute exciting events in store which result in contribution to sales targets • Build strong relationships with instore management & Team • Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure their continued loyalty • Proactively identify challenges with a solution driven attitude • Ensure high merchandising standards are maintained e.g planograms adhered to, testers available and clean and in date, POS on shelf, pricing tickets in situ etc. • Manage samples effectively when available in store. Organise time effectively and forward plan store visits, to maximise profit potential. The next store visit should always be confirmed before leaving the store. Essential Skills • Proven experience in sales and achieving / exceeding targets. • Evidence of growing accounts. • Selling in FMCG and beauty / skincare experience would be advantageous. • Strong interpersonal, numeracy and organisational skills. • Excellent team player. • Proactive and self-motivated • Working hours to meet peak trade requirements (weekends & Bank Holidays) • Excellent grooming standards LI-NS1 As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.