Membership Sales Advisor
Location: Based at Loughborough Leisure Centre, LE11 3HE or Soar Valley Leisure Centre, LE12 7FG
Salary: £25,000 to £28,000 plus excellent benefits
Schedule: Full-time, 37.5 hours per week on a rolling rota, Monday to Friday with varied shifts finishing no later than 8pm, plus occasional weekend shifts typically 8am to 4pm
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer‑focused team – and right now we are looking to recruit for a Membership Sales Advisor to join our Team.
As a Membership Sales Advisor in our Serco Leisure team, you'll play a key role in driving membership growth while delivering a welcoming, engaging experience for every visitor. Your work will help create a thriving, active community and support healthier lifestyles.
You'll be at the heart of the centre's success, building relationships, promoting services, and helping people take their first steps towards a more active future. From engaging with local businesses to delivering great tours and conversations, your work will directly contribute to positive impact in the community.
What you'll do as a Membership Sales Advisor
You’ll be entrusted to:
- Generate new sales leads through outreach to local businesses, groups, and communities
- Promote and sell memberships, health and fitness services, and swimming lessons
- Deliver engaging tours of the facility to prospective members
- Manage incoming and outgoing sales calls and enquiries
- Create and support marketing activity, including social media content
- Track and report on daily, weekly, and monthly sales performance against targets
- Support the delivery of campaigns and promotions across the centre
Does this sound like you?
You’ll be a great fit for this role if you have:
- Proven telesales experience with confidence in achieving targets
- Strong communication skills with a friendly, approachable style
- A proactive mindset with the drive to generate leads and opportunities
- Good organisational skills and the ability to manage multiple tasks
- A passion for health, fitness, or supporting community wellbeing
- Full UK Driving Licence (car)
Vetting and checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer
- Holidays: 21 days plus bank holidays (option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Across around 1,000 retailers including food, clothing, days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate pennies from monthly pay to Serco People Fund Charity
- Employee networks: Support inclusion and connection with spaces for collaboration, learning, and belonging for LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
