Job Title – Contact Centre Agent – Croatian Speaking only (Please note that this role requires you to be able to speak fluent Croatian)
Location – Glasgow City Centre
Hours of Work – Monday to Friday – 40hrs per week
From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to Fluent standard is required along with fluent English.
Providing an exceptional after sales service
Croatian language skills to Fluent level
Excellent written and spoken English
Achievement within outbound sales
Ability to deliver first class customer service
Strong IT skills – database, word/excel and email
The role is all about the customer experience coupled with exceeding conversion targets. Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
Salary with uncapped bonus and a host of benefits including individual rewards
~ Free or discounted optical products/procedures
~ Career progression
~ Modern working environment with superb technology support
~ First class training in our product range
~40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.