We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
* Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
* Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
* Set objectives to maximise the profitability and performance of the Service Department.
* Ensure the workshop is efficient and productivity rates are optimised.
* Develop service department plans and budgets to achieve quarterly and annual targets.
* Maintain financial and operational controls within the department.
* Understand and report on key KPIs in a timely and accurate manner.
* Ensure warranty procedures are followed correctly and monies are recovered promptly.
* Respond swiftly to any customer complaints and ensure timely resolutions.
* Responsible for recruitment and training within the department.
* Technical knowledge.
* A proven track record of running a successful aftersales department, ideally in a main dealer environment.
* The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
* Experience of developing and monitoring budgets
* Strong communication and organisational skills with high levels of self-motivation
* Bodyshop experience would be favourable, although not essential.
* 25 days holiday + bank holidays
* Company vehicle
* Company pension
* Life assurance policy
* Extremely competitive salary based on experience
Aftersales Manager - Yeomans Nissan Bognor
We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
* Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
* Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
* Set objectives to maximise the profitability and performance of the Service Department.
* Ensure the workshop is efficient and productivity rates are optimised.
* Develop service department plans and budgets to achieve quarterly and annual targets.
* Maintain financial and operational controls within the department.
* Understand and report on key KPIs in a timely and accurate manner.
* Ensure warranty procedures are followed correctly and monies are recovered promptly.
* Respond swiftly to any customer complaints and ensure timely resolutions.
* Responsible for recruitment and training within the department.
Aftersales Manager Requirements
* A passion for delivering exceptional customer service.
* Technical knowledge.
* A proven track record of running a successful aftersales department, ideally in a main dealer environment.
* The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
* Experience of developing and monitoring budgets
* Strong communication and organisational skills with high levels of self-motivation
* Bodyshop experience would be favourable, although not essential.
Benefits
* 25 days holiday + bank holidays
* Company vehicle
* Company pension
* Life assurance policy
* Extremely competitive salary based on experience
To apply please contact leon.ohara@yeomans.co.uk with a current CV and covering letter.
To understand how we will process your personal information, please review our recruitment privacy policy here
Working Hours
Salary Competitive Salary
Service
Closing Date 31/08/2025
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Reg Office: Yeomans House, Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PB
Reg. Company Number: 1937745
VAT Reg. No. 834871014
Yeomans Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
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