Information Technology Service Delivery Manager
McFall Recruitment Limited provided pay range
This range is provided by McFall Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Specialist Head Hunter - Change, Digital, Design & IT at McFall Recruitment Limited
McFall Recruitment is partnering with a leading financial services client to find a Service Delivery Manager who will play a key role in safeguarding the health, stability, and performance of their technology estate.
This is a high-impact role owning the full service lifecycle — from proactive monitoring and incident response to audit readiness, stakeholder communication, and continuous improvement.
What You’ll Be Doing
* Incident management, system reliability, and SLAs
* Performance monitoring and service optimisation
* Cross-functional collaboration with infrastructure, change, and risk
* IT audits, patching, certificate management, and contracts
* Delivering IT projects that align with business strategy
Who We’re Looking For
An experienced Service Delivery, SRE, or Incident Management professional who thrives under pressure, brings data-driven thinking, and is passionate about continuous improvement. Experience in financial services or regulated environments is a strong plus.
* ITIL v4 (or equivalent)
* Prince2, SAFe, AgilePM certifications
* Strong Jira and Confluence skills
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology and Project Management
Industries
* Investment Management, Financial Services, and Investment Banking
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