The Opportunity: Contract Manager
Contract: Permanent
Location: National
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
1. Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
2. Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
3. Uphold "Safety First" values and adopts the best practices to mitigate risks for Briggs, customers, and third parties.
4. Act as the primary contract manager for customers in your area, also covering local sites.
5. Organize, document, and circulate action-oriented review minutes within three working days.
6. Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
7. Analyze NPS scores to identify and address areas for improvement and implement solutions.
8. Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
9. Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
10. Identify and share potential growth opportun...