First Light Fusion is seeking an IT Systems Engineer with knowledge of Linux and Windows architectures. This role covers a broad range of IT responsibilities in a small, resource‑constrained environment, requiring a hands‑on and practical approach to delivering reliable IT services. The successful candidate will provide front‑line support to end users, maintain our Linux and Windows estate, and help keep the systems behind our research, CAD/engineering, and lab environments running reliably.
A proactive approach is essential, with a focus on continuously improving IT systems to support the scientific team in operating at pace. The role also involves investigating and implementing new technologies where appropriate and contributing flexibly across a range of IT activities as required.
Responsibilities will include:
* Supporting end-user issues raised via our in‑house ticketing system
* Creating and updating documentation (Confluence)
* Troubleshooting and resolving issues across Windows/Linux desktops/laptops
* Researching, testing, and rolling out new software and tooling for end‑users
* Provisioning new user/leaver accounts, devices, and access – account lifecycle
* Working with security to remediate detected issues (ESET, Tenable, ManageEngine)
* Liaising with vendors and suppliers to repair/RMA faulty hardware
* Assisting with file transfers and data movement between segmented network zones
Skills and Experience:
* Administration of Linux and Windows systems in a mixed environment
* Strong troubleshooting skills across hardware, OS, applications, and connectivity
* Hands‑on attitude with a willingness to learn and a genuine interest in technology
* Demonstrated self‑motivation, initiative, in a dynamic, sometimes ambiguous environment
* Comfortable working directly with end users, to understand and resolve issues quickly
* Experience with configuration management tool (Ansible)
* Exposure to scientific or lab environments – instrumentation, diagnostics, data
* Knowledge of virtualization (Hyper‑V)
* Experience with Atlassian tooling (Confluence, Jira, Bitbucket)
* Familiarity with WSL
* Experience supporting engineering/CAD environments – SolidWorks, SolidWorks PDM, or similar
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