Assistant
Manager – The Brackenrigg Inn | by Another Place, The Lake
Local
food and drink, contemporary en-suite rooms, roaring fires and lively
conversation await for guests, locals and walkers in our relaxed and inviting
Cumbrian pub.
Acquired
by Another Place hotel collection, and an extension to the experience at
Another Place, The Lake, The Brackenrigg Inn captures the ethos from The Lake
hotel and extends it to a vibrant and inviting pub with rooms - where warm
hospitality and contemporary comfort combine with views over Ullswater and the
fells.
At
Another Place, we don't just provide a place for our guests to rest their heads
- we create memorable experiences that they'll remember for a lifetime. For our
guests, how their stay makes them feel is crucial; cared about, looked after,
welcome. It’s the heart and soul of our active relaxation concept, made
possible by the people on our team.
With a
team that values connection, flexibility, variety, and challenge, we're all
about making a meaningful impact on our guest’s holiday and know what it means
to go above and beyond for our team and guests.
Our Assistant
Manager role:
We’re
looking for an Assistant Manager to help lead and support the day-to-day
operations at The Brackenrigg Inn. Reporting to our Manager, you’ll use your
strong leadership skills and industry experience to drive standards, support
the team, and bring our ‘relaxed professionalism’ culture to life every day.
You’ll also
deliver an exceptional dining experience, working closely with our Head Chef to
showcase our passion for locally sourced food in our stunning lakeside setting.
Our
commitment to our team is reflected in our exceptional working environment -
one that promotes work-life balance, professional development, and plenty of
opportunities for growth. As a
member of our team, you’ll champion the Lake District and Cumbrian cuisine, and
be part of a community that demonstrates excellence, innovation, and kindness
in everything we do.
As
our Assistant Manager you’ll be:
* Working to exceed guest
expectations by managing the Inn in a relaxed but professional
manner.
* Managing the financial
performance of the Inn alongside our Manager.
* Ensuring all revenue,
payroll and overheads budgets are met.
* Part of a team with a
hands-on approach to your shift and supporting on the floor.
* Working with the senior
management team to develop and evolve the Inn, taking an active role in
identifying new trends and opportunities
* Supporting our manager with
rotas and identifying opportunities for team utilisation.
* Liaising with the pub
manager to successfully deliver the service.
* Ensuring check in/check
outs are completed to company standard.
* Supporting Housekeeping to
help drive standards.
* Learning all systems
required to carry out duties.
* Overseeing billing with a
personal, grounded touch.
* Ensuring all complaints and
feedback are managed to company standard and lending a sympathetic ear to
any complaints received.
* Managing the ongoing
training, development and performance of our Inn team and promoting a
culture of continual professional development.
* Overseeing all ordering and
deliveries to ensure good stock control and minimal wastage.
* Ensuring a safe environment
for both staff and guests and adhering to the company’s health and safety
policy and procedures.
The skills you’ll be sharing with us:
* Proven supervisory experience within a
similar setting
* Previous experience of managing a team
* A good working knowledge of customer care and
complaint handling
* A minimum of Grade C (or above) in GCSE Maths
and English
* Strong attention to detail with the ability
to maintain accurate records
* Experience using Microsoft Word and Excel
* A First Aid qualification
* A Health and Safety qualification
* A Food Hygiene certificate
* Computer literate with excellent written and
verbal communication skills
* Ability to work effectively in a fast-paced
environment
* Excellent multi-tasking skills, able to
manage multiple responsibilities efficiently
* Strong leadership skills, capable of guiding
and motivating a team effectively
* Experienced in cash handling, ensuring
accuracy in all transactions
* Skilled in budgetary and costing processes,
with attention to financial efficiency
* A responsible and reliable nature
* Confident in communication and
decision-making
* A genuine care for our team and our wider
environment
What we can offer in return:
* A
relaxed, professional place to work in a beautiful location – right on the
shores of Ullswater
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends & family to stay at Another Place and
Watergate Bay Hotel
* Team
discounts on treatments in Swim Club
* Discounts
for you and your friends & family to eat at our restaurants: at
Rampsbeck, Living Space, Glasshouse and The Brackenrigg
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in the Lake District National Park, you'll never be
short on inspiration.
If you would love to join us as our Bar and Waiting
Assistant, apply now and be part of our journey at The Brackenrigg Inn, a
wonderful place to work.