Call Handler/Scheduler
Based in North London
Permanent
Office based
Monday to Friday
(Apply online only)
The Repairs Planner is responsible for coordinating and scheduling maintenance and repair works within a social housing environment. This role ensures that repairs are delivered efficiently, appointments are effectively managed, and residents receive a high standard of service.
Key Responsibilities
Schedule and allocate repair and maintenance jobs to operatives and contractors in a timely and efficient manner.
Monitor diaries to ensure optimal use of resources and minimise travel time.
Act as the main point of contact for residents regarding repair appointments, providing updates and managing expectations.
Prioritise emergency and urgent repairs in line with service level agreements (SLAs).
Liaise with operatives, supervisors, and external contractors to ensure works are completed within target timescales.
Reschedule appointments as required, ensuring minimal disruption to residents.
Maintain accurate records of repairs, appointments, and job statuses within the housing management system.
Handle inbound and outbound calls, emails, and queries related to repairs.
Identify and escalate any issues that may impact service delivery.
Support continuous improvement by highlighting inefficiencies and suggesting solutions