Where
London & Surrounding Areas (Hybrid - one day in the office a week)
Type
Full time salaried role
Join Us at The Social Element!
Founded 24 years ago we were a leading global and independent full-service social media agency with a team of over 260 members. From PlayStation to Nissan to Visa we are trusted partners to some of the world’s largest brands.
Our winning formula is building strong client relationships to become the voice of their brand on social media.
We believe in the power of genuine human connection to drive brand growth, trust and loyalty. Social media is our foundation where we give brands the tools to emotionally engage with their audience like never before.
The Opportunity
We are looking for a social intelligence expert to join our award‑winning Intelligence Team. As a team we’re here to create industry‑first work and we’re looking for someone with the same hunger and excitement to do things a bit differently.
You will join us as a Social Insights Analyst or Senior Analyst depending on your level of experience - reporting into one of our Social Intelligence Managers. This role will be a key part of our team working on a selection of global and national brands.
You will be known for great storytelling and insight generation. You will have fantastic communication and time‑management skills and be able to work confidently within an agency structure in order to bring the best work to your clients.
Your clients
You will contribute to the reporting programmes of clients, being responsible for your work on their strategic monthly and quarterly reporting. You’ll immerse yourself in these clients, knowing their business objectives and reporting against them.
Projects & Innovation
Some experience in working across insights project types from standard social listening projects through to trends and audience workstreams.
Proactive client development
Support the Client Services Team in growing clients by acting as an expert point of contact.
Culture & Tech savvy
Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web) while also staying up to date with platform and social listening vendor changes.
What You’ll Do
* Deliver analysis on insights projects working with the Insights Manager or research design and delivery.
* Deliver your projects on time and to a high standard working in collaboration with more senior members of the team.
* Contribute to proposals and scopes in collaboration with more senior members of the Intelligence Team and Client Services Teams.
* Develop your skills as a researcher learning new techniques and technologies, including survey data, web analytics and desk research.
* Contribute to a culture of learning and development within the team.
* Build relationships with key stakeholders both within and outside of the Insights Team.
* Promote the team internally and externally, contributing to PR activity.
Skills & Traits
* Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.
* Fantastic attention to detail, organisational and time management skills.
* Honed storytelling skills and experience in presenting your work.
A curious proactive approach with a can‑do attitude.
A team‑oriented professional with the ability to work independently and self‑motivated.
Competent in using Microsoft/Google Suite with a focus on PowerPoint and Excel.
Experience
* 1‑2 years experience working in an insights role.
* Experience could be from brand‑side agency or publisher; working in PR, creative, social or elsewhere.
* Experience working for multi‑market clients.
* Bonus : Experience of working on automotive, financial services, retail or travel.
Benefits
* Remote / Flexible working (occasional travel when required)
* 33 days of holiday (including the bank holidays)
* Birthday off
* Annual Occasion Day off for an important event (e.g. moving house, getting married)
* 1 Volunteer day off
* Flexible Fridays (working half day)
* 3 Wellbeing Days
* Eye care: contributions towards eye tests and glasses
* Enhanced sick pay: 4 weeks full pay, 4 weeks half pay
* Enhanced family friendly policies
* Employee Assistance Programme and wellbeing support
* Access to our discounts website
The Hiring Process
* Culture Connect Interview with one of the Talent Team.
* Skills Experience Interview with members of the Social Intelligence Team.
* Assignment Phase.
* Final Interview with members of the Social Intelligence Team and wider team members.
Our Diversity, Equality & Inclusion Commitment
We welcome applications from diverse and under‑represented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements we encourage you to still apply. We’d love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of under‑represented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process, so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply
If you’re ready to make your mark with us, upload your CV and a cover letter explaining your personal / professional experience in account management and why you’re excited to join our team. Don’t forget to include the specified details in your cover letter / video to ensure your application gets processed!
* If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
Excited to embark on this journey with us. We can’t wait to hear from you!
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