The job
As part of our continuing growth, we are seeking to recruit additional Business Analysts to work in our client success department. You’ll be working on implementing new clients or helping existing clients with their projects and changes. Implementations are the first chance our business has to work closely with new clients, where we install and configure our system to meet their needs. We’re focused on building successful and lasting relationships with our clients because we make each other successful in the long run.
Here’s what you’ll be doing
* Working with clients and the business to document requirements and identify solutions.
* Using clear and appropriate language that allows clients and internal stakeholders to understand what is being asked and what is needed to be done.
* Helping clients and the business to identify business improvements, assess the feasibility of change and communicate the benefits.
* Supporting the business and clients to recognise where risks to delivery lie or dependencies that could have significant impact on delivery.
* Translating business requirements into functional and non-functional requirements.
* Producing documentation such as specifications, dependency mappings, and process flows.
* Using data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
Key skills and experience
* Experience of working as a technical Business Analyst in a pensions, financial services or IT environment.
* Great communication with all stakeholders.
* Sound technical knowledge.
* Experience of requirements gathering to support the configuration and development of software, ideally pensions or other financial services related systems and web.
* High degree of numeracy.
* Excellent team worker with good time management and work planning abilities.
Benefits
* 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week.
* Buying and Selling holiday (up to 1 week).
* Volunteer day.
* 5% Employer contribution pension.
* Life Assurance.
* Private Medical Insurance.
* Employee Assistance Programme (EAP).
* Health care cash plan.
* Tusker – Electric Car Leasing scheme.
Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
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