Job Description
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Full Time, 37 hours per week 9am - 5pm
This role is a contract role until 30th September 2025 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
Pay rate : £12.21 per hour
We are currently recruiting for a Court Usher at Aylesbury Courts .
What will be your primary responsibilities?
-You will balance usher and administrate duties, allowing you to work where needed.
-You will be an essential first point of contact for all the court users.
-There will be regular contact with the judiciary and assisting the administrative staff.
-You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms.
-Complete documentation, as well as ensuring the court runs efficiently.
-You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Your skills and experience:
" Friendly and approachable manner with excellent customer service skills.
" Ability to multitask whilst working in a fast-paced environment.
" Good written and verbal communication skills.
" IT proficient with the ability to learn and adapt to different technologies and software packages.
" Excellent Organisational and time-keeping skillsBackground and key purpose of the role
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.