Role: Customer Service & Internal Sales Lead
Location: On-site - Hollywood, South Birmingham (with parking)
Salary: £30,000 - £35,000 + commission
Be part of a company with a real commitment to environmental awareness.
We’re seeking an Customer Service & Internal Sales Lead for our client based in Birmingham!
Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!
Our client's company was originally founded to reuse corrugated boxes after WW2 – staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.
Key Responsibilities:
* Oversee the complete customer journey
* Plan, execute and analyse sales and marketing campaigns
* Lead existing customer service team to aid in strengthening existing working practices
* Support product enquiries
* Develop best solutions for customers
* Process orders
* Manage customer accounts
* Proactively contacting customers to further sell different products
* Monitoring customer feedback
* Examine feedback performance data to aid in departmental improvements
* Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service
Skills and Qualifications:
* Previous experience in customer service, internal sales or B2B marketing beneficial
* Previous experience in technical sales
* Self-motivated, confident in using own initiative
* Able to motivate others – leadership skills
* Strong organisational skills
* Able to handle multiple tasks and adhere to deadlines
* Strong communication skills
* Problem solving skills