Overview
The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.
Responsibilities
* Management – Manage Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
* Sales Goals – Achieve counter and service sales targets through delegation, customer connections, product demonstrations, carrying out beauty/brow services, and booking repeat appointments.
* Brow Services – Provide waxing, tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training provided to become a Brow Expert.)
* Teamwork – Lead daily team meetings, effective communication, and recognition of positive work to keep in-store teams motivated and focused on targets.
* Promotion and Special Events – Build business by creating in-store and external events, including linkups, interdepartmental events, counter events, new product launches, and charity events.
* Stock – Ensure the counter remains stocked at all times and report concerns to the area manager promptly.
* Communication – Maintain open communication between store/department managers and area managers on the counter.
* Administration – Complete daily, weekly, monthly, and yearly administration and assist with area manager administration where necessary.
* Staff Rotas – Ensure staff rotas are completed fairly and on a monthly basis.
* Hygiene and Housekeeping – Keep the counter and displays clean and hygienic at all times.
Qualifications
Counter Managers may be required to work weekends, late nights, and bank holidays. Benefit is positioned as a place with both laughter and hard work, offering growth opportunities and a diverse environment.
About Benefit
Our mission is to build a beauty community for all, dedicated to doing good and feeling good. We are an equal opportunity employer and celebrate difference. Video interviews may be used as part of recruitment, but if you have additional needs requiring flexibility, please contact careersatbenefit@benefitcosmetics.com.
Benefit is growing, and we are seeking a fearless Full-time Counter Manager who is passionate about making real connections in Boots Reading. We welcome rule-breakers, innovators, and self-starters who enjoy a positive, collaborative work culture. We are Benefit Cosmetics, a luxury beauty brand with global reach and a reputation for creating enjoyable, customer-focused experiences. You will be the face of our brand and help customers look and feel amazing.
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