Who You Are We are looking for individuals who are enthusiastic, motivated, and positive. You should have resilience and the ability to respond positively under pressure, with a passion for making a difference in the lives of families across the city. Excellent communication and organizational skills are essential, as well as the ability to problem solve, use initiative, and work independently. You should also be able to work effectively within a team environment. What the Job Involves As a Grade 3 Case Administrator, you will provide essential administrative support to practitioners and managers within Cardiff Family Advice and Support. This role offers a friendly and supportive working environment with regular support and supervision. You will benefit from a wide and extensive training program and utilize systems and technology that enable and promote hybrid working. The position provides an opportunity to support the delivery of a service that makes a difference to the wellbeing of infants, children, young people, and their parents/carers. Skills Enthusiasm, motivation, positivity Resilience under pressure Passion for making a difference Excellent communication Organizational skills Problem solving Initiative Independent working Team collaboration