Senior Client Relationship Manager
Location: Ruislip, Middlesex
Salary: £45,000 - £52,000 + generous bonus
The Role
Senior, client‑facing position managing and deepening relationships with a portfolio of existing accounts. Work with an Account Director to lead strategic conversations, shape solutions and position additional services that add value.
Key Responsibilities
* Own and develop senior client relationships across a portfolio of accounts
* Act as a trusted advisor, building long‑term, partnership‑led relationships
* Drive revenue growth within existing clients through consultative engagement
* Identify opportunities to expand scope, increase spend and deepen collaboration
* Develop strategic account plans aligned to client objectives
* Lead commercial discussions and shape tailored solutions
* Act as the senior escalation point for key client issues
* Collaborate with internal teams to ensure high‑quality delivery and client satisfaction
* Provide guidance and support to more junior team members
What We’re Looking For
* Proven experience in a senior client relationship, account management or consultative sales role
* Background in FMCG, media or marketing environments
* Strong track record of growing existing accounts and increasing revenue
* Ability to build credibility and influence at a senior stakeholder level
* Commercially astute with a strategic, insight‑led approach
* Confident communicator with a collaborative and measured style
Why This Role?
* Clear focus on consultative, relationship‑led growth (not cold new business)
* Opportunity to own and develop key client partnerships
* High level of autonomy with strong internal support
* Competitive salary and an attractive bonus structure
* Growing, marketing‑led agency with a strong reputation
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