Priority Candidates will be considered in the first instance
Rectory Lane
Wigan
WN6 0XB
7.75 hours per week
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role :
As a Be Well Receptionist, you will work within the various leisure facilities across the Borough. You will act as the first point of contact for service users and will support customers with range of enquiries including bookings for swimming lessons and Gym session and promote the benefits of the Be Well membership packages.
The Be Well team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activity to support our residents.
You will provide a comprehensive, efficient and effective telephony, online and face to face customer advisory service by acting as the first point of contact to the leisure centre. You will use effective communication skills to actively engage and provide professional responses to resolve customer queries.
You will have the ability to work in a fast-paced environment whilst ensuring that you always deliver a high level of professional customer service.
Shift patterns can vary, Monday to Friday, between 06.30am and 22:00pm. Weekend working could be required on a rota basis, with equivalent time worked allocated as time off Monday to Friday.
About you :
You must be able to demonstrate the following essential requirements: -
* GCSE’s Grade A-C in Maths, English & ICT or equivalent level of experience.
* The ability to work accurately and follow instructions.
* The ability to plan, work, manage your own time and meet deadlines.
* Experience of working in a customer service environment.
* Good organisational, verbal and written communication skills.
* The ability to use own initiative and work flexibly as part of a team.
* The ability to or the experience of using computer systems to input and extract data such as databases, spreadsheets, word-processing packages and email.
* The ability to identify problems and seek effective solutions.
* The ability to work effectively in a fast-paced environment and meet agreed targets.
* The ability to work flexibly across various sites if and when required.
* Be enthusiastic and committed to providing excellent customer care.
About us :
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
The Be Well Team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activities to support our residents and encourage everyone to get active and achieve a healthier lifestyle and increase sport participation.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
To view the details relating to this position, please click the links below:
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