Job overview
Ophthalmology is a friendly department which requires a ward clerk to work in the Eye Day Surgery Unit. The Successful candidate must have excellent customer service skills as you will be required to meet and greet our eye patients so excellent communication and interpersonal skills are a must. IT skills are essential.
The successful candidate must posses a positive attitude, sense of humour and the ability to handle pressure. They should also be professional, reliable, adaptable and a team player .
Main duties of the job
The Ward Clerk will undertake clerical work, necessary in the efficient running of the Eye day surgery unit, and will need to work without supervision, using their own initiative when dealing with enquires that arise. The post also demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patients.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
See job description for full list of main responsibilities
To provide support regarding communication for staff within the Trust and with patients / relatives, to facilitate a successful outcome of all enquires.
2. To keep a full record of patients admitted and discharged, i.e. Hospital Number, follow-up appointment, movement of notes, and patient information. Updating IT systems for admission and discharge of patient’s
3. Duties to include but not exhaustive:-
a) To update IT systems: to include, admissions, discharges, updating of patient details (correct address, GP details, next of kin).
b) To ensure that the patient is admitted under the correct Consultant.
c) To file admission packs for new patients in accordance with admission pack filing notes.
d) To prepare Surgical Day Case Packs.
e) To make follow up appointments for discharged patients.
f) To file discharge episode in accordance with discharge filing notes.
g) To continually monitor IT systems throughout the working day for any changes in patient’s status.
h) To register out of hours Ophthalmology Acute Patients, if required make appointments and return notes to Xerox
4. To support Ward staff in dealing with telephone enquiries
5. To sort and distribute mail, re-addressing discharged patients' mail.
6. Report any faults/work required or faulty equipment to facilities help desk and clinical engineering.
7. To order nonstock equipment and stationary from Lyreco ect
8. Carry out any reasonable requests made by the ward Nursing staff and Senior Nursing Staff .
9. To undertake and record Patient Experience Audits and Friend and Family audit
10. To undertake Fire Warden training and Audits.
11. To undertake Trust Mandatory Training as required.
Person specification
Experience
Essential criteria
1. Experience
2. customer service
Desirable criteria
3. NHS
4. Patient facing experience
clerical
Essential criteria
5. IT SKILLS
6. KNOWLWEDGE OF IT
Desirable criteria
7. receptionist experience
knowledge of role
Essential criteria
8. understanding of role
Desirable criteria
9. previous experience
COMMUNICATION
Essential criteria
10. CLEAR AND CONNCISE COMMUNICATION
Desirable criteria
11. NHS experience
personal characteristics
Essential criteria
12. team player
Desirable criteria
13. Mature attitude
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.