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Head of Retail - Travel, Swindon, Wiltshire
Client:
The Change Partners - Global talent specialists for a connected world
Location:
Swindon, Wiltshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract to permanent basis. The role starts part-time (1-2 days per week initially, increasing over time).
The Head of Retail will be responsible for the overall retail strategy and execution, including Duty Free and Operator tender management and implementation, collaborating with Operators for retail execution.
Key Responsibilities
* Develop and implement the retail strategy for duty-free and tender, aligning with company objectives and market trends.
* Drive sales targets and profitability through effective merchandising, promotions, and team motivation.
* Oversee retail operations, including inventory, visual merchandising, store maintenance, and compliance with operational standards in duty-free and tender environments.
* Manage outlet implementation with Operators.
* Ensure exceptional customer service, creating a memorable shopping experience for international travelers.
* Manage budgets, analyze sales data, control costs, and report to senior management.
* Build relationships with authorities, concessionaires, brand partners, and stakeholders in the duty-free and tender sectors.
* Stay informed on industry trends, competitors, and traveler demographics to identify opportunities.
* Participate in developing competitive tender bids, understanding commercial and operational aspects.
Your background:
* At least 5 years in high-volume retail, with significant experience in duty-free, travel retail, airports/rail, or similar international concession environments.
* Proven success in increasing sales and profitability across multiple stores.
* Deep understanding of duty-free operations, retail management, and concession agreements.
* Strong leadership, communication, and interpersonal skills to manage diverse teams.
* Financial skills including budgeting, forecasting, and P&L management.
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