The Salesperson - Modernization Solutions works with prospective new KONE customers (LIO), proactively targeting elevator modernization opportunities outside KONE’s current service portfolio (LIS).
You will specifically focus on generating orders for elevator modernization and for competitor’s products where KONE already has a KONE lifts modernization industrialized solution in place. It is also a requirement of this role to focus on KONE’s range of digital solutions.
This role will be based out of our Bristol office and will require 4 days in the office and 1 day working from home.
Key responsibilities:
Customer Relationship Management
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Proactively develops and creates customer relationships in your area of responsibility
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Accountable for developing KONE position within your customer base or market area
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Creating and communicating leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
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Ensures customer satisfaction and solves complaints with the rest of KONE team
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Documents the customer and contact information, maintains customer data within CRM system
Sell
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Proactively generates MONOMOD opportunities from outside current customer base (existing service portfolio)
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Handles RFQs
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Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
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Demonstrates a solution selling mindset and sales strategy in ensuring customer’s needs are matched with KONE’s tendered value proposition
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Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within your authority limits
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Validates that the contents of the contract are in line with KONE’s contract absolutes
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Maintains accurate and full detailed CRM records of opportunities, tasks and visits (sales funnel management)
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Responsible for timely and accurate reporting in CRM
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Responsible for gathering relevant market and competitor data and feeding back findings to the business
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Drives execution of your individual sales plan
Professional requirements:
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Fully understands and utilizes all sales processes within day-to-day working week
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Demonstrates customer service mindset
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Numbers and facts (data) drive actions
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Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and can use value-based pricing to guarantee healthy margins
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Comfortable and excited about the opportunities that digital solutions bring.
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Accustomed to using different sales tools
Skills & experiences:
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Sales experience in a similar industry or role is essential (expectation is for two years minimum)
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Experience in proactively managing customer service solutions is essential
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Experience and understanding of value selling strategies is essential
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Good communication skills in both written and spoken English
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Good understanding of digital skills and mindset
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A bachelor’s degree in an associated field is preferential
(LIO) - lifts in operations
(LIS) - Lifts in service
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Insurance, Private Medical Plan, GymFlexi Membership,. Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working