Overview
Service Administrator
12 Month FTC | £27,000 PA | Southend on Sea | Mon – Fri 9am-17:30
This is an opportunity to join an established organisation in a Key Account support role, covering a 12 month maternity leave. The position sits within an experienced and supportive service delivery team, working closely with key clients to ensure contracted services are planned, delivered, and completed to agreed standards. There may be longer term opportunities available for the right candidate.
The organisation has clear growth plans and is seeking a proactive, detail-oriented individual who is comfortable working in a structured, KPI-driven environment. This role would suit someone who enjoys managing multiple priorities, supporting client relationships, and contributing to continuous improvement within a professional team setting.
Key Responsibilities
* Manage a portfolio of key accounts, supporting the full service journey from planning through to completion
* Coordinate and support scheduling of works in line with agreed KPIs and service agreements
* Ensure compliance reports and post-service documentation are issued accurately and on time
* Act as first point of contact for clients, resolving service issues and complaints promptly
* Monitor access issues, non-conformances, and remedial actions to maintain client compliance
* Manage worksheets, WIP, invoicing accuracy, variations, and contract reconciliation
* Prepare and lead client review meetings, ensuring actions are followed up
* Liaise with internal teams, subcontractors, and sales to ensure service continuity and identify upsell opportunities
* Support team members during periods of absence as required
Key Skills & Experience
* Strong experience in a customer-centric, service delivery or account support role
* Highly organised with excellent attention to detail and time management skills
* Confident working independently while contributing effectively within a team
* Strong problem-solving skills with a proactive, forward-thinking approach
* Comfortable managing financial tracking, reporting, and KPIs
* Excellent communication skills, both written and verbal
Requirements
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Comfortable working with systems, client portals, and asset information
* Knowledge of compliance or facilities services desirable (training provided)
If you feel you have all the skills required for this position, then please do not hesitate to contact One to One Personnel on 01702 464 444 or email Julie or Aimee on julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk. We look forward to hearing from you!
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