Our client, a specialist software company providing secure, high-performance communication solutions to business and government bodies, is seeking an experienced and detail focused Sales Administrator, to join them on a 1012-month FTC. Although initially a contract role there is a strong possibility that it will become permanent due to our clients ongoing plans for growth.
The role reports directly to the Sales Lead and is hybrid based, 2 to 3 days a week at the companys offices, near to Twickenham/Teddington in Southwest London.
This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a smooth transition. Build and maintain relationships with key customers and partner stakeholders, as their first point of contact for software products and services. Collaborate closely with internal teams including Finance and Sales. Monitor assigned accounts to identify early signs of issues before they escalate and manage/exceed expectations. Identify upsell opportunities for additional software or services and flag them to the relevant sales lead. Maintain and update supplier portals and CRM.
Required Experience & Skills: <...