Job overview
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.
The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.
Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.
You will be allocated a mixture of shifts including nights, weekends and some bank holidays.
* Early - 6:30am - 2:30pm
* Double Up - 10:30am - 6:30pm
* Late - 2:30pm - 10:30pm
* Twilight - 6:30pm - 2:30am
* Night - 10:30pm - 6:30am
Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts and days off and enhancements are payable for unsociable hours.
If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.
The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis – please include details of your preference when you apply.
Main duties of the job
The role is located within the Emergency Department at Dorset County Hospital in Dorchester.
Your role will include:
* Duties associated with the Emergency Department Reception
o Booking in Ambulances
o Booking in Walk-in Patients
o Assisting Patients Relatives
o Answering phone calls from other hospital wards
* Duties associated with Bed Bureau
o Answering calls from GP Surgeries
o Liaising with speciality services
o Booking transport for patients
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Skills & Abilities
Essential criteria
* Evidence of data entry experience
* Evidence of effective communication skills, both written and oral
* Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
* Evidence of ability to work with minimal supervision
* Evidence of ability to exercise judgement when dealing with patient queries
* Able to demonstrate attention to detail and a high level of accuracy in administrative work
* Ability to build and maintain good working relationships within a team
Desirable criteria
* An understanding of confidentiality and the requirement for this to be maintained
* Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing
Knowledge & Experience
Essential criteria
* Experience of working with computer systems, to include Microsoft Office
Desirable criteria
* Experience of working in a busy administrative, receptionist or customer service focused environment
* Experience of working in a clinical environment
* Experience of working with electronic record systems
Education, Qualifications & Training
Essential criteria
* Educated to GCSE level or equivalent, including English (at Grade C/4 or above)
Desirable criteria
* Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.