A great opportunity for a dedicated and experienced manager to join our Home Connections team.
This role involves managing the allocation and letting of Abri's social housing properties, ensuring our processes are fair, transparent, and efficient.
As Home Connections Manager, you'll play a key role in managing a team of Home Connections and New Build officers. The role will oversee the day to day management of a team responsible for advertising, shortlisting, pre tenancy verification, processing and assessing nominations and undertaking risk assessments. The role also includes supporting with the allocations of New Builds as well as undertaking tasks relating to successions and ending of tenancies.
The role is vital in supporting with the key objectives of minimising void periods, meeting key performance indicators and maximising customer satisfaction. You'll lead a team of professionals, providing support and guidance and fostering a culture of continuous improvement.
Your expertise in social housing, combined with your strong leadership and customer service skills, will be essential in delivering high-quality services to our customers. You'll work closely with internal and external stakeholders to ensure that our allocations and lettings meet the needs of the community and comply with relevant legislation and best practices.
The role is hybrid working and is office based on three set days per week to support with collaborative team working.
The role will manage a team based at our Eastleigh office but will also manage staff in our Yeovil office, so this will require working from our Yeovil office on a monthly basis to support staff managed in that area.
We are looking for someone who is confident, self-motivated and has a drive to exceed personal, team and organisational targets, as well as passionate in delivering excellent customer service. If you care about making a positive impact in the social housing sector and have a proven track record in allocations and lettings, this could be the role for you.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
* We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
* We're investing in our communities, to address local issues and create opportunities for everyone
As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found