Join our team in Wakefield and embark on a fulfilling career in Customer Services! Ready to change your life for the better?
We have several vacancies in our Customer Services department. This is a dedicated customer service/contact centre role - no sales involved! Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
* This is a pure customer service role, providing a first time resolve where possible.
* All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
* Full training is provided.
* We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
* You can use your own initiative and you do not work with a script.
* Free car parking is available.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently. You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
* Customer Service Excellence: A genuine passion for providing great customer service.
* Communication Skills: Excellent verbal and written communication skills
* Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
* Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
* IT Proficiency: Comfortable using different IT systems and tools.
* Self-Development: A commitment to personal growth and working to the highest standards.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.
We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.
City & Guilds is an equal opportunities employer and welcomes applications from all sections of the community.
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