Customer Service means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, CCF is a nationwide distributor of insulation and interior building products to the UK construction industry. Our goal is to be number one in the industry for customer service, providing all customers with the support they need to get the job done.
Are you Completely Customer Focused? Becoming an Apprentice Customer Service Assistant with us offers a fantastic opportunity to build relationships with customers. You don’t need to be an expert in our products; you’ll join our industry-leading apprenticeship programme to develop the necessary skills, knowledge, and behaviours, setting you up for future success.
Our CCF Pursuit of Better Certificate is a 12-month Apprenticeship that will equip you to succeed in your role. Throughout the programme, you will explore:
* Our safety culture within the branch
* The products we sell and the services we provide
* What makes us different and keeps us as the number one choice for our customers
Our Apprenticeships focus on your development, including study time in your workweek, so you can achieve your qualification without affecting your work-life balance. We offer a strong support network through 1:1 coaching, mentoring, and technical and skills training to help you grow your career. Our experienced team will support you to get the most from your Apprenticeship. And there are opportunities to continue developing your career with us, up to the Boardroom.
In 2022, our Apprenticeships were recognized as the 11th best employer of Apprentices and 33rd best employer overall.
Day-to-day responsibilities include:
* Building relationships with customers over the counter and on the phone by taking orders, providing quotes, offering solutions, and recommending products
* Being helpful and friendly, getting to know our customers personally
* Using your knowledge of our products to assist with inquiries, provide product information, prepare quotes, and help customers with their purchases
What’s in it for you?
A competitive salary and benefits, including 22 days holiday, colleague bonus, and discounts across the Travis Perkins Group. We also offer online discounts at leading retailers, and most of our customers enjoy weekends and bank holidays off, supporting a healthy work-life balance.
Does this sound like you?
We’re looking for individuals with the potential to become future leaders. You should be eager to learn and work across all areas of our business, with the ambition to build a successful, long-lasting career with us. We are committed to being a truly inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves. Be yourself — it makes us, us.
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