Sales Support Specialist
Commercial / Manchester
Work where work matters.
We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet.
You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.
Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you'll be proud to tell your friends about.
We are looking for a Sales Support Specialist to reduce the administrative workload of the sales team by managing high volume tasks. This role ensures smooth operational support across renewals, licensing, financial administration, and quote management, allowing the sales team to focus on high value client interactions. This role enables the sales team to focus on strategic client engagement by ensuring operational efficiency and timely execution of administrative tasks.
We look for people who embody:
Innovation to solve the hardest problems.
Accountability for every result.
Integrity always.
Requirements
Some of your responsibilities will include:
Bronze Renewals:
* Monitor and manage automated checks and queries for bronze-tier accounts to ensure timely renewals.
License Editions:
* Handle daily adhoc license requests submitted via Zendesk, ensuring accurate and prompt fulfillment.
Specific Third-Party Renewals:
* Manage simple third-party renewals, including CloudM, Chrome, Meet, BetterCloud and GAP.
Financial Administration:
* Address invoice queries related to bronze renewals.
* Create purchase orders for third party services using standard sheet templates.
Quotes:
* Generate small adhoc and hardware quotes by liaising with vendors and procuring alongside customers as needed.
What you'll bring:
* Experience using Salesforce or another CSM.
* A highly motivated attitude to targets.
* Ability to work with minimal supervision and proactive approach to completing assigned tasks. Must also be comfortable working to deadlines.
* Healthy negotiation and interpersonal problem solving skills
* Happy to go the extra mile for business and customer needs.
* Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise workload effectively.
* Customer-focused attitude with a commitment to delivering high-quality service and building lasting relationships.
* Excellent communication skills, both verbal and written, with the ability to interact effectively
* with internal teams, Google and external clients.
* Proven experience in sales, sales support, operations coordination, or customer service roles.
* Strong mathematical or spreadsheet skills. Ability to navigate a spreadsheet template and make adjustments to formulas is essential.
Benefits
We believe in supporting our team members both professionally and personally. Here's how we invest in you:
Compensation and Financial Wellbeing
* Competitive base salary.
* Matching pension scheme (up to 5%) from day one.
* Discretionary company bonus scheme.
* 4 x annual salary Death in Service coverage from day one.
* Employee referral scheme.
* Tech Scheme.
Health and Wellness
* Private medical insurance from day one.
* Optical and dental cash back scheme.
* app: access to remote GPs, second opinions, mental health support, and physiotherapy.
* EAP service.
* Cycle to Work scheme.
Work-Life Balance and Growth
* 36 days annual leave (inclusive of bank holidays).
* An extra paid day off for your birthday.
* Ten paid learning days per year.
* Flexible working hours.
* Market-leading parental leave.
* Sabbatical leave (after five years).
* Work from anywhere (up to 3 weeks per year).
* Industry-recognised training and certifications.
* Bonusly employee recognition and rewards platform.
* Clear opportunities for career development.
* Length of Service Awards.
* Regular company events.