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Our client is looking for a Commercial Claims Handler to play a pivotal role in managing and facilitating the claims process for their commercial clients.
Key Responsibilities:
* Handle claims efficiently and professionally, ensuring a seamless experience for clients while adhering to industry regulations and company policies.
* Receive and assess commercial insurance claims from clients.
* Investigate claims, gathering relevant information and documentation.
* Collaborate with clients, insurers, and third-party service providers to expedite the claims process.
* Evaluate policy coverage and determine liability and settlement options.
* Act as the main point of contact for clients throughout the claims process.
* Provide clear and timely updates on the status of claims.
* Address client inquiries and concerns with professionalism and empathy.
* Ensure exceptional customer service to build and maintain strong client relationships.
The ideal candidate will have previous experience handling a mixed portfolio of commercial claims, including Liability, Commercial Property, and Motor. Candidates with experience in Personal Lines Claims may also be considered.
You will join a close-knit, friendly team committed to high-quality service.
The role is primarily office-based with an option to WFH one day a week.
Excellent communication, interpersonal skills, and strong analytical and problem-solving abilities are essential.
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