Company Overview
Nestled in the heart of Bamburgh village, The Lord Crewe is just a stone's throw away from Bamburgh's award-winning beach and the renowned Bamburgh Castle. We welcome guests from both near and far who are seeking exceptional dining and luxurious accommodation.
Summary
We are seeking an experienced Manager to join our dedicated team at The Lord Crewe Hotel in Bamburgh. This pivotal role will contribute to our mission of delivering outstanding hospitality and ensuring a memorable experience for our guests.
Responsibilities
* Oversee daily hotel operations to ensure smooth and efficient service.
* Manage staff recruitment, training, and development to maintain high performance.
* Ensure guest satisfaction through exceptional service and attention to detail.
* Develop and implement operational policies and procedures.
* Monitor financial performance and manage budgets effectively.
* Foster a positive work environment that encourages teamwork and collaboration.
* Liaise with suppliers and local businesses to enhance guest offerings.
* Handle guest complaints and feedback professionally.
* Qualifications
* Proven experience as a Hotel Manager / Restaurant Manager or similar role in the hospitality industry.
* Strong leadership skills with the ability to motivate and manage a team.
* Excellent communication skills, both verbal and written.
* In-depth knowledge of hotel management software and systems.
* Ability to multitask and work under pressure in a fast-paced environment.
* Strong problem-solving skills with a customer-focused approach.
* Knowledge of health and safety regulations in the hospitality sector is preferred.
Call-To-Action
* If you are passionate about hospitality and ready to lead our team at The Lord Crewe Hotel, we invite you to apply today and help us create unforgettable experiences for our guests
Job Types: Full-time, Permanent
Pay: £47,000.00 per year
Work Location: In person